Privacy Policy

This Privacy Policy explains how TeleManager ("we," "our") collects, uses, and protects information in connection with the TeleManager platform — a CRM and messaging-management tool for Telegram bots, channels, and their subscribers.

We collect and process the following categories of information:

• Account information — email address, and role/permissions within your organization's workspace.
• Connected bot & channel data — data made available by Telegram for bots and channels you connect, including subscriber identifiers, usernames, message activity, and engagement metrics, so it can be organized and displayed back to you.
• Campaign and messaging data — content you create and send through the Service, and delivery/engagement results.
• Usage data — how you interact with the Service, for reliability and product-improvement purposes.

We use the information above to:

• Operate and provide the core features of the Service;
• Display analytics, summaries, and reporting back to your workspace;
• Power optional AI assistant features that answer questions about your own data;
• Maintain the security, integrity, and reliability of the Service; and
• Communicate with you about your account or changes to the Service.

We do not sell your information. Data is shared only as needed to operate the Service: with infrastructure providers that host our database and application (for storage and processing), with Telegram (as the platform your bots and channels run on), and optionally with Discord or AI model providers, only for features you or your administrator have explicitly enabled.

We retain data for as long as your workspace remains active, or as needed to provide the Service. You can request deletion of your workspace's data through your account administrator.

We use industry-standard safeguards — including encryption in transit, role-based access controls, and audit logging of sensitive actions — to protect information within the Service. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on your role, you can access, update, export, or request deletion of data within your workspace directly through the Service or by contacting your workspace administrator.

The Service is intended for business use by adults managing Telegram bots and channels, and is not directed at children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Questions about this Privacy Policy can be directed to your TeleManager account administrator or workspace owner.